Running a power tools repair business demands a lot of things from you. Along with meeting your customers expectations, you also have to focus on streamlining operations, growing your business, and managing employees.
However, most of you struggle because you try to rely solely on manual processes that are slow and prone to errors. As a result, there are missed entries, more time consumption, and loss of sales opportunities due to shortage of stock.
That’s why your business needs reliable power tools software. In the article below, we will let you know how such an automation tool can help you manage and organize your repair venture. Stay with us.
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You are Always Short on Inventory
Managing your inventory is one of the challenging parts of your business. Everyday, customers visit you to get their chainsaws, drill machines, sanders, etc fixed. However, often, you don’t have the required parts and accessories in your inventory. As a result, you may lose a number of sales opportunities as you don’t have parts like regulators, helical gears, holders, housing sets, etc.
Let us understand this better with an example here.
A customer visits you and wants you to fix one of their power tools. You look at the machine, quote them a price, and they start opening it after their approval. Though, after a few seconds, you realize that you don’t have that specific item in your inventory. Now, the customer can’t wait a few hours and allow you to order the part from your supplier.
In the end, they will simply step out of your store, and start looking for another service provider.
Therefore, inventory management is a must, and to do it smoothly, you need an automation tool. Before choosing any, ensure it can manage inventory as its one of the crucial features for a power tools repair shop software. The software will always notify you whenever you run short on inventory. Along with that, you can also reorder inventory from your desired suppliers and vendors. Thus, you don’t have to look for the contact details of suppliers every time you need something.
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You want to Manage Your Employees and Smoothly Run Payroll
Managing employees and technicians can be hectic. Everytime, they come to you and ask for the incentives and salaries on time. However you have a setup that can help you identify how much everyone has put into their work.
Therefore, you need to equip your outlet with power tools software. The system will always let you know their check-in, and check-out timings. You can also calculate their commissions based on their working hours.
Additionally, you can also easily process their payroll, without any errors, and issues. This way, everyone gets paid right on time, according to their working errors. You can also identify which of them are performing well and who needs more training.
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The Customers Always ask for the Repair Status
Does this often happen to you that customers ask for the repair status of their power tools? Surely, it does happen with you all the time. Almost everyone who visits you expects you to respond within minutes. On the other hand, if you don’t get back to them right on time, there are high chances that they will not consider your store.
Studies suggest that 33% of customers will switch brands after a single bad experience. One of those bad experiences are the slow responses from your side. As a result, you may lose permanent customers, or a potential client.
To solve the issue, you can try using software for power tools repair shop. For instance, whenever a customer visits your shop, you can create a repair ticket. In the ticket, you can mention all the basic details such as contact information, delivery date, and name of technician.
Then, you can assign it to the repairman and when the repair is complete, the software automatically notifies the customer. So, they won’t have to wait for too long and can timely revisit you to pick up their power tools.
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You Need Reports to View Your Business Performance
At the end of year, you always compare the progress of your business with the previous years. Sometimes, you can easily find the cash register but it’s not always the case with you. What if you lost it? What if you forget to mention sales of the past 3 days? What if there are some wrong entries?
To smoothen the process, you must use an automation tool. Using this, you can always view reports showing you the performance of your business. For instance you can view sales, profits, and cost anytime you want. This way, you can learn everything related to your business and can smartly plan your next move.
Final Words
Growing your business would need more than just fixing power tools. Without leveraging modern software, you may not be able to manage everything and smoothen the processes. So, look for the one that suits your repair shop, and get rid of manual methods, hindering your progress rate.
