Managing business information, you must have come across the term knowledge base software, interchangeably with the term knowledge database. But then are they identical? The knowledge of the difference between the two can be used to better make decisions regarding how to organize information within your company and enhance customer support.
What Is a Knowledge Base Software?
Knowledge base software is a fully functioning software deployed to generate, manage as well as share information in your organization. Imagine that it is a smart library which can not only store information but facilitate easy finding, updating and sharing. This software usually contains such functions as search, categorization of the content, analytics, and user-friendly interfaces.
Primarily, the idea of knowledge base software is to make your team and customers more autonomous in answering questions. It can be troubleshooting documentation, frequently asked questions, onboarding resources, and documentation of every product. It is all in one convenient location. In the new knowledge base software, it is common to have AI-driven search features, multimedia and the ability to customize to your brand.
What is a Knowledge Database?
A knowledge database, however, can be defined as the real body of information itself, and it is the content stored within a system. It simply is the storage or the holding area of any and all your documentation, articles and resources. A database is essential but it is only a fragment of the puzzle.
You may consider it in the following way: the filing cabinet is the knowledge database, and the whole office system, that is made of the filing cabinet, organization tools, search capabilities, and access controls is the knowledge base software.
Key Differences That Matter
The first distinction is of functionality. Knowledge base software is the all in one solution that has inbuilt content management, collaboration, analytics and user experience tools. The structured set of data without the interactive capabilities is simply a knowledge database. The software Knowledge base allows you to build workflows, monitor user activity, make reports and constantly enhance your content using actual usage statistics. A standalone database does not have these intelligent properties and needs to deploy other tools in order to be useful.
Which One Do You Need?
When you are managing a business, whether it is a start-up, an intermediate business, or a large organization, you require a knowledge base software rather than merely a database. The reason is as follows: customers demand fast response, employees need to access training materials fast, and support teams need to have efficient tools to solve the problems in less time.
An effective knowledge base computer application can cut down the support tickets by a maximum of 35, help ease the employee training process, and enhance work output of all departments. It breeds a culture of self-service where individuals arrive at solutions on their own and then you are able to concentrate your team on problems that require human being’s attention.
Making the Right Choice
These are some of the factors that should be considered when choosing knowledge base software: it must be easy to use, have customization features, be able to integrate with your current tools, scalable, mobile and affordable to your budget. Find the sites that have easy-to-use interfaces, powerful search tools, and analytics to evaluate performance.
It is either you are required to document internal knowledge base to your staff or external to customers, investing in full knowledge base software is worth investing in due to enhanced efficiency, customer satisfaction and cost reduction in operations.
Changing Your Business Process
Effective information management is very important to business success. In case you want to introduce enterprise solutions that will facilitate the work process, enhance the way customers are supported, and increase the productivity of the team, it is possible to collaborate with seasoned software engineering firms.
Techzeel is a company that focuses on enterprise business solutions, application development, and services of digital transformation. Having experience in customer relationship management and optimization of business processes, Techzeel can assist you in incorporating the appropriate knowledge management systems, and also systems that fit your business model, industry-specific.
Their team is ready to advise you on the most appropriate software choice or help you with the entire implementation process, and they should be able to lead you to solutions that would deliver real business outcomes.
